British IPTV Refund Policy
At our IPTV service, customer satisfaction is a priority. This British IPTV Refund Policy outlines the conditions under which refunds may be issued, ensuring clarity and transparency for all users. By using our services, you acknowledge and agree to the terms described below.
1. Free Trial
We offer a free IPTV trial to allow users to evaluate our service. No payment is required during this trial period, and therefore, no refunds apply. The trial is intended to help you assess the service quality, channel availability, and streaming performance before making a purchase.
2. Paid Subscriptions
Our IPTV packages include weekly, monthly, quarterly, and yearly subscriptions. Refund eligibility varies based on subscription type:
- 7-Day Subscriptions: These are final and non-refundable. They cannot be canceled, transferred, or refunded. Each activation is tied to a unique MAC address and uses a credit from our system, making it non-transferable.
- Monthly and Longer Subscriptions: Once activated, monthly or longer subscriptions are generally non-refundable. We recommend starting with a one-month subscription to ensure the service meets your expectations before committing to extended plans.
3. Service Interruptions or Technical Issues
We strive to maintain uninterrupted service. If you experience technical issues, our support team will provide assistance. Troubleshooting, setup guidance, and technical support are provided promptly to resolve any issues. While we do not offer refunds for activated subscriptions, we commit to helping you restore proper service.
4. Payment Errors and Duplicate Charges
Refunds may be considered for payment errors or accidental duplicate charges. Requests must be submitted within 48 hours of the transaction. Our team will review each case individually and take appropriate action to correct errors.
5. MAC Address Limitations
Each subscription activation is linked to a unique MAC address. This prevents multiple users from sharing a single subscription. As a result, subscriptions are non-transferable, and refunds will not be issued due to device changes unless approved under exceptional circumstances.
6. User Responsibilities
Users are responsible for ensuring the device used is compatible with our IPTV service. Technical incompatibility is not eligible for a refund. Users should also follow setup instructions carefully; failure to do so does not warrant reimbursement.
7. Exceptional Refund Cases
While standard subscriptions are non-refundable, exceptions may be made under rare circumstances, such as:
- Billing errors or incorrect charges
- Duplicate payments
- Unauthorized transactions
All exception requests must include proof of payment and detailed explanation and will be reviewed on a case-by-case basis.
8. Dispute Resolution
If there is a disagreement regarding a subscription or refund, users should first contact our support team. We aim to resolve disputes amicably. Unresolved disputes may be escalated according to the applicable laws of the user’s country.
9. Policy Updates
This British IPTV Refund Policy may be updated periodically to reflect changes in our services, subscription offerings, or legal requirements. Updated policies will be published on this page with the revision date clearly indicated.
10. Contact Information
For refund inquiries, technical issues, or support requests, please contact our support team via the email provided on our website. We are committed to providing assistance and ensuring a smooth IPTV experience.
Our British IPTV Refund Policy ensures transparency and clarity for all users. We offer a free IPTV trial so you can test our service before committing to a subscription. Paid subscriptions, including 7-day, monthly, and longer plans, are generally non-refundable once activated, as each subscription is linked to a unique MAC address and uses a credit from our system. Refunds may only be considered in rare cases, such as payment errors or duplicate charges, and requests must be submitted promptly. Our support team is available to assist with any setup issues, technical difficulties, or subscription inquiries to ensure you enjoy uninterrupted IPTV service.